In force on 01/01/2024
1. Responsable du traitement des données
Sunver is the person responsible for processing your personal data, located at 7 Rue Eugène Atget, 92130 Issy-Les-Moulineaux. We process your data in accordance with applicable regulations, in particular the General Data Protection Regulation (GDPR).
2. Personal data collected
We collect personal information directly from you when you:
• Create a user account;
• Use our services (digital welcome booklet, Room Directory, etc.);
• Contact our customer service;
• Browse our website.
The types of data collected may include:
• Identification information: name, first name, email address, phone number, etc.
• Connection data: IP address, navigation data, cookies.
• Professional information: name of the establishment, type of establishment, etc.
• Financial data: payment information when you subscribe to one of our paid plans.
3. Purposes of the treatment
Personal data is processed for the following purposes:
• Provide our services for creating and managing digital welcome booklets;
• Manage your customer account and follow up on your order;
• Provide customer support and answer your questions;
• Improve our services by analyzing usage data;
• Comply with our legal obligations, in particular in terms of billing and accounting;
• Sending newsletters and marketing communications, subject to your consent.
4. Legal basis for processing
The processing of your personal data is based on several legal bases:
• Execution of the contract: for the provision of our services (creation of accounts, management of services, etc.).
• Legitimate interest: to ensure the security of our site, to prevent fraud, and to improve our services.
• Consent: for the sending of marketing communications or the use of cookies requiring your consent.
• Legal obligations: in terms of billing, accounting, and compliance with RGPD standards.
5. Data recipients
Your personal data may be shared with:
• Our service providers, in particular for the hosting of our data and the analysis of attendance statistics;
• Competent authorities, if required by law;
• Our commercial partners with your agreement to send newsletters and promotional offers.
We do not sell your data to third parties.
5.2: Data Sharing with third parties
In order to provide services enhanced by artificial intelligence via our chatbot, Sunver uses ChatGPT technology developed by OpenAI. When users interact with the chatbot, the data they submit (questions, orders, etc.) is transmitted to OpenAI servers for processing. OpenAI processes this data in accordance with its own privacy policy, which can be found here.
By using the chatbot, you agree that your data will be shared with OpenAI and processed in order to provide answers, improve services, and enrich your user experience.
Sunver guarantees that data processing by OpenAI is done securely and in compliance with current regulations, including the GDPR.
6. Data retention period
We keep your personal data for as long as necessary to provide you with our services and to fulfill our legal obligations:
• Account data: until your account is deleted;
• Billing data: 10 years for accounting needs;
• Marketing data: until you unsubscribe or after a period of inactivity of 3 years.
7. Data security
We implement technical and organizational measures to protect your data from unauthorized access, modification, disclosure, or destruction. Our servers are secure and data exchanges are encrypted (SSL).
8. Your rights
In accordance with the RGPD, you have the following rights:
• Right of access: you can request a copy of your personal data.
• Right to rectification: you can correct inaccurate or incomplete data.
• Right to erasure: you can request the deletion of your data, under certain conditions.
• Right to limitation: you can request to limit the processing of your data in certain cases.
• Right to object: you can object to the processing of your data, in particular for marketing purposes.
• Right to portability: you can obtain your data in a structured and machine-readable format.
To exercise these rights, please contact us at the following address: "contact@sunver.fr”.
9. Cookies
Our site uses cookies to improve your user experience and analyze our traffic. You can manage your cookie preferences via our consent management tool.
10. Data transfer outside the European Union
In some cases, your data may be transferred outside of the European Economic Area (EEA). We ensure that these transfers are carried out in accordance with applicable legislation and that appropriate measures are taken to ensure the protection of your data (standard contractual clauses, etc.).
11. Modification of the privacy policy
We reserve the right to change this privacy policy at any time to reflect changes in our practices or applicable regulations. The most recent version will always be available on our site.
12. Contact
If you have any questions about this policy or if you want to exercise your rights, you can contact us at the following address: "contact@sunver.fr “.At Sunver, the confidentiality and security of your personal data are of paramount importance. The purpose of this privacy policy is to inform you about how we collect, use and protect your personal data when you use our services, whether on our website, our application or our services related to digital welcome books.
