A welcome booklet is much more than a simple document. It represents a strategic asset for:
- Anticipate the needs of travelers by providing them with essential information.
- Strengthen their satisfaction through a clear organization and a smooth experience.
- Improve your customer reviews on platforms like Airbnb, which boosts your visibility.
- Optimize the management of your stays by reducing repetitive requests.
With solutions like Sunver, switch to the digital booklet for a modern, intuitive and eco-friendly experience.
Start with a welcome letter to welcome guests as soon as they arrive. This section should include:
- A word of thanks for choosing your accommodation.
- A short and friendly presentation of the property.
- Your contact details or those of your concierge if necessary.
Sunver Tip: Add a QR code that redirects to a welcome video for a “wow” effect.
Here's where you answer key travelers' questions:
- Useful contact details: telephone number of your concierge, local doctor, hospital, pound, etc.
- Codes and access: Wi-Fi, digicode, gate, parking.
- Hours: specify the times of check-in, check-out, and when the cleaning will be done.
With Sunver, update this information in real time and avoid the hassles of printing paper documents.
Reassure your travelers and clarify expectations with simple instructions:
- No night-time noise after 22:00
- Respect for selective sorting and recycling instructions.
- Appropriate use of equipment (pool, spa, household appliances).
Display these rules in a clear and accessible format to avoid misunderstandings.
Explain how the main installations work:
- Heating and air conditioning: how to activate or adjust them.
- Appliances: instructions for using the washing machine, dishwasher, etc.
- Specific equipment: use of the spa, jacuzzi or fireplace.
Include video tutorials or QR codes to make them easy to use.
Offer your travelers ideas for activities and places to visit:
- Restaurants: list your top 3 recommendations with a short description.
- Activities: hiking, museums, beaches, or local attractions.
- Services: bike rental, taxis, shuttles, etc.
Sunver Tip: Add an interactive map to make it easy for travelers to navigate the area.
1. Immediate accessibility: your travelers scan a QR code and access all the information without downloading an application.
2. Full customization: adapt colors, logos, and content to reflect your identity.
3. Real-time updates: change or add information instantly from your dashboard.
4. Eco-responsibility: reduce the use of paper and commit to a sustainable approach.
- Smart chatbot: answer frequently asked questions effortlessly with automated support.
- Integrated payments: offer additional services such as meals or excursions, payable directly online.
- Customer follow-up: collect feedback to improve your services.
- Chez Paul: traditional cuisine with panoramic terrace.
- Le Bistrot Vert: vegetarian and organic dishes.
- La Crêperie: tasty and economical options.
- Hike to the Pic des Eagles.
- Visit to the regional museum.
- Boat trip on the river.
- Pharmacy: 5 minutes on foot.
- Supermarket: open 7 days a week.
- Bicycle rental: +33 6 12 34 56 78.
1. Create an account on the Sunver dashboard in a few clicks.
2. Personalize your booklet: add your content, photos and videos.
3. Generate a QR code: place it in the room for easy access.
4. Share the booklet: send it to your guests before they arrive.
A welcome booklet is not only a practical tool, it is a real lever for retaining your customers and maximizing your profitability. By opting for a digital booklet with Sunver, you combine modernity, simplicity and professionalism.
1. Channel Manager Experts: Airbnb welcome booklet template.
Sunver is the best solution for creating, customizing and sharing your Digital Room Directory (welcome booklet) assisted by AI.
Offer your customers a sublime experience, save time on a daily basis and increase your additional revenue.
Article written by:
Nathan Assouline
Co-founder of Sunver
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