A digital welcome booklet is a digital version of the traditional paper booklet given to travelers when they arrive in an accommodation. Accessible via a simple QR code or a link, this interactive guide centralizes all the essential information concerning the stay in an intuitive interface.
Unlike paper booklets, it is easily customizable, constantly up to date, and accessible on a smartphone or computer.
- Check-in/Check-out instructions
- House rules.
- Local recommendations (restaurants, activities, shops).
- Access codes (Wi-Fi, connected locks).
- Guides for the use of equipment (heating, appliances).
- Emergency numbers.
A digital booklet is more than just providing practical information. It improves the guest experience while simplifying management for hosts. Here are its main uses:
Repetitive questions, like “What is the Wi-Fi code?” or “What restaurants do you recommend?” , are automatically resolved. Travelers have answers at their fingertips, allowing them to be independent.
A well-structured, customizable booklet, and accessible in several languages offers a professional and attentive image. Travelers appreciate this modernity and the ease of use.
For concierge services and managers, the booklet may include additional service offerings such as cleaning, equipment rentals, or local excursions, thus increasing revenue.
Unlike paper booklets, digital versions can be changed in real time. Need to add a new service or update local information? It is done in a few clicks.
A digital booklet contributes to reducing the use of paper, thus aligning your accommodation with sustainability and CSR expectations.
Airbnb concierge services need to manage multiple rentals and a large volume of interactions with travelers. The digital booklet simplifies communication and improves productivity.
- Save time: Information is available 24/7, limiting travelers' calls and emails.
- Standardization: A model can be used for several properties, while being customized for each rental.
- Valuation of the offer: A careful and interactive presentation reflects a quality service, attracting new customers.
Platforms like Sunver, StyQR or Touch Stay allow you to create digital booklets that are easily customizable and accessible via QR code.
Add your colors, logos, and information specific to each unit. Also include photos and local recommendations.
For a comprehensive booklet, consider including interactive modules such as:
- Online payments for additional services.
- Chatbot to answer frequently asked questions.
- Automatic translations for international travelers.
Generate a QR code or a link that you can send by email before arrival, or place directly in the accommodation.
- Customization: Paper booklets offer limited customization, while digital booklets allow for total customization, including colors, logos, and content.
- Updates: Paper booklets require expensive and time-consuming updates, while digital booklets allow for instant and free updates.
- Accessibility: Paper booklets are only accessible physically, when they are on site, while digital booklets are accessible everywhere and at any time, 24/7.
- Ecology: Paper booklets have a high environmental impact due to the printing and use of materials, while digital booklets are a sustainable and paperless solution.
- Languages: Paper booklets are often limited to one language, while digital booklets allow multilingual content in a few clicks.
With Sunver, create an elegant digital welcome booklet in less than 15 minutes that meets travellers' expectations.
- Real-time update via an intuitive dashboard.
- Integration of an AI-powered chatbot to answer frequently asked questions.
- Online payments via Stripe for additional services.
- Customizable design according to the identity of your brand.
Sunver is the best solution for creating, customizing and sharing your Digital Room Directory (welcome booklet) assisted by AI.
Offer your customers a sublime experience, save time on a daily basis and increase your additional revenue.
Article written by:
Nathan Assouline
Co-founder of Sunver
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