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A digital room directory is a digital version of the traditional welcome booklet found in hotel rooms. It provides guests with essential information about hotel services, amenities, local attractions, and more. Accessible via a simple QR code scan, it offers a modern and practical way to communicate with your customers.
Atout France requires the presence of a telephone in the room to access hotel services. A digital room directory can integrate this functionality by allowing customers to make calls via the app or request services directly from their mobile device.
Atout France criteria 103 and 104 require the presence of a hotel service guide in several languages. A digital room directory makes this information easily accessible and multilingual, thus perfectly meeting these requirements.
Criteria 165 and 168 state that the reservation confirmation must be detailed and the check-in can be dematerialized. A digital room directory can include an online check-in process, simplifying the reception of customers and ensuring a seamless experience as soon as they arrive.
Criterion 169 of Atout France requires customers to be well informed about their installation. A digital room directory offers a centralized platform to provide all the necessary information, from Wi-Fi access to service schedules.
Criteria 94 and 137 stipulate the need for a wake up service and news logs. A digital room directory can automate alarm requests and provide digital access to newspapers and magazines, eliminating the need for paper versions.
The 199 and 200 criteria of Atout France concern room service. A digital room directory allows customers to order meals directly from their smartphone, improving efficiency and customer satisfaction.
Criteria 223, 224, 226, and 227 focus on measures to reduce water and laundry consumption. A digital room directory can make customers aware of these ecological practices and encourage them to participate in them.
Criterion 239 of Atout France requires the provision of information on means of transport with low environmental impact. A digital room directory can easily include this information, helping to promote more sustainable tourism.
Sunver facilitates the collection of customer reviews via QR codes, allowing feedback to be collected easily and effectively.
Sunver allows hotels to easily create and share their digital room directory by simply scanning a QR code. No more cumbersome and expensive paper media: everything is digitized for a fluid and modern customer experience.
All essential information for customers (service schedules, restaurant menus, local activities, etc.) is centralized and accessible instantly. This improves customer satisfaction and reduces the reception burden.
Sunver integrates an intelligent system for soliciting opinions. An incentive banner on the front page encourages customers to leave a review. Positive reviews (4 to 5 stars) are redirected to Google for publication, while negative reviews (1 to 3 stars) are handled internally, allowing you to resolve issues before they affect your online reputation.
The feedback collected via Sunver offers you a clear vision of the strengths and areas for improvement of your establishment. This allows you to respond quickly to customer expectations and adjust your services accordingly.
Try Sunver for one month for free and discover how our digital room directory can transform the customer experience in your hotel. Increase efficiency, build customer loyalty, and significantly improve your online visibility through positive customer reviews.
Meeting the Atout France criteria is essential to guarantee a high quality of service and attract demanding customers. Digitizing your room directory with Sunver is a modern and effective solution to achieve this objective. By simplifying access to information, centralizing services, and encouraging positive reviews, Sunver helps you improve the customer experience and optimize your hotel operations. Don't leave customer review management to chance. Adopt Sunver and see for yourself the impact of a complete and innovative digital solution on the reputation of your hotel. Try Sunver today and get ready for great reviews!
Article written by:
Nathan Assouline
Co-founder of Sunver
Best practices, news from the tourist establishment sector, digitalization advice, testimonies, and news.
